Refund and Exchange Policy
By using this website, you agree to the following terms and conditions. The conditions have been compiled to be fair to both parties.
Should you not agree with any of the below mentioned conditions, we do not recommend that you use our service.
We ask that you notify us within 48 hours if you are not happy with your online purchase. We understand things sometimes go wrong/don't fit/go with the space you had the work in mind for.
Once your item has been delivered to you, you will have 48 hours to inspect your item for any damage or imperfections and notify us at firstname.lastname@example.org ; please make sure your order number is on this. From then, our returns policy lasts 7 days. You will have 7 days to courier the item back to us, using a trackable service. Once we receive your item, we will inspect it and either replace it or issue you a store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 7 days after delivery, in which case only a 50% refund will be given.
Shipping a Refund or Exchange
Before making a purchase, please make sure that you are ordering the correct size. Should you be unsure, please email email@example.com and we will be happy to help you.
You will be responsible for paying for your own shipping costs for exchanging an item for a different size. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. We will only carry the cost of return shipping if the reason for return is due to our own error.
If you are shipping an item back to us, you need to be using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and will not refund any items that have not been delivered to us. Some shipping methods you can use: FedEx/Postnet. If you already have an existing account with another courier, you are welcome to use them. Please email us the tracking code so we can remain in the loop.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the balance of your refund will be transferred to you, within 7 days.
Refunds will only be given for the following reasons:
1. We have sent the wrong item and are not able to exchange it for the correct item and the customer has no desire to exchange the item for any other item from the website.
2. We are unable to fulfil your order.
3. The item has arrived damaged or broken and we cannot replace it with a new one.
4.You have been in touch regarding wanting to see if the piece works in the space/fits you and have notified us within the time frame of returning.
Under no circumstances will once off commissioned items be refunded or exchanged. Shipping costs will also not be refunded once your order has been processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something for a different reason, please read our FAQ section or send us an email at email@example.com subject line "request to exchange"